Privacy Policy

Sage-Pods is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.

1. Who We Are

Sage-Pods is an independent exam preparation platform operating at sage-pods.com. For privacy-related enquiries, contact us at sagepodshelp@gmail.com.

2. Information We Collect

We collect the following information when you use Sage-Pods:

• Account information: Your full name, email address, and hashed password when you register.
• Payment information: Payment is processed by Stripe. We do not store your credit card details. We retain a record of your purchase (plan, amount, date) for account management purposes.
• Exam data: Your answers, scores, and exam history to provide results and track your progress.
• Usage data: Basic server logs including IP address, browser type, and pages visited, for security and platform improvement.

3. How We Use Your Information

• To create and manage your account.
• To process payments and grant exam access.
• To display your exam results and history on your dashboard.
• To send transactional emails such as account verification, password resets, and purchase confirmations.
• To maintain the security and integrity of the platform.
• To improve our question bank and platform based on aggregated, anonymised usage patterns.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We use the following trusted third-party services to operate the platform:

• Stripe — payment processing. Subject to Stripe's own privacy policy.
• Resend — transactional email delivery.
• Amazon Web Services (AWS) — cloud hosting and database infrastructure.
• Calendly — coaching session scheduling (optional, only if you book a session).

Each of these providers processes data in accordance with their own privacy policies and applicable data protection laws.

5. Data Retention

We retain your account and exam data for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where retention is required for legal or financial record-keeping obligations.

6. Security

We take reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS/TLS), hashed passwords, and restricted database access. No system is completely secure, and we cannot guarantee absolute security of your data.

7. Your Rights

Depending on your location, you may have rights including:

• The right to access the personal data we hold about you.
• The right to correct inaccurate data.
• The right to request deletion of your account and associated data.
• The right to object to or restrict certain processing.

To exercise any of these rights, contact us at sagepodshelp@gmail.com.

8. Cookies

Sage-Pods uses browser localStorage to store your session token for authentication purposes. We do not use tracking cookies or third-party advertising cookies.

9. Children

Sage-Pods is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

11. Contact

For any privacy-related questions or requests, please contact us at sagepodshelp@gmail.com.